Privacy Policy

Your privacy is important to us. This Privacy Policy applies to websites and platforms owned or managed by Get Reading Right Pty Ltd, including but not limited to:

www.getreadingright.com.au
www.getreadingright.co.uk
www.getreadingright.com
www.getreadingright.com.hk
grr.plus

Get Reading Right Pty Ltd (“Get Reading Right”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The kinds of personal information we collect and hold

The type of personal information we collect depends on how you interact with our services:

For purchases and orders on our main websites: name, organisation name, organisation or personal address, email address, and phone number.
For GRR PLUS: organisation name, teacher/administrator first and last name, teacher/administrator email address, and student name or alias (we recommend first name or first name + initial).
Automatically collected information: browser type, version, operating system, IP address, pages visited, and purchase history (non-identifiable data used for analytics and security).

How we collect and hold personal information

We collect personal information directly from you when you place an order, register an account, or use GRR PLUS. We may also collect information when you contact us for support or subscribe to communications.

We hold personal information securely on servers located in Australia. Access to data is restricted to authorised personnel only. Data stored is encrypted “at rest” (on disk) and “in-flight” (when transmitted), providing protection both during storage and while being accessed.

The purposes for which we collect, hold, use, and disclose personal information

We collect, hold, and use personal information for the following purposes:

To fulfil and deliver book and resource orders (main websites).
To provide access to GRR PLUS decodable texts and manage accounts for schools, teachers, and students.
To communicate with you regarding orders, subscriptions, or account issues.
To improve our websites and platforms through analytics.
To comply with legal obligations.

We do not share your personal information with third parties unless required by law.

Accessing and correcting your personal information

You have the right to request access to the personal information we hold about you and to request correction of that information if it is inaccurate, incomplete, or out of date.

If you wish to access or correct your personal information, please contact us at info@getreadingright.com.au. We may require the request in writing for security reasons, and we reserve the right to charge a reasonable fee for providing access.

Complaints

If you believe your privacy has been breached, you may contact us in writing at info@getreadingright.com.au. We will acknowledge receipt of your complaint, investigate the matter, and respond within a reasonable timeframe. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

Overseas disclosure

All personal information collected by Get Reading Right is stored on servers located in Australia. We do not disclose personal information to overseas recipients. Backups are also held in Australia.

Cookies

Cookies enable us to identify your device or your login session. We use cookies that are necessary for website functionality, as well as cookies to store preferences and improve user experience. Cookies may also be used for analytics to help us improve our services.

Examples of cookie use include:

Recognising your device so you don’t have to re-enter information repeatedly.
Remembering your username and password if you choose that option.
Ensuring secure purchasing and checkout processes.
Tracking website usage patterns to improve performance and functionality.

Changes to this Privacy Policy

Get Reading Right may update this Privacy Policy from time to time. Any changes will be published on our websites. Continued use of our services following changes indicates acceptance of the updated policy.

Contacting us

If you have any questions about this Privacy Policy, the handling of your personal information, or wish to make a complaint, please contact us at:

info@getreadingright.com.au